How far in advance should I book?
We recommend booking at least 2–4 weeks in advance to ensure availability, especially for popular dates like weekends and holidays. However, we do our best to accommodate last-minute bookings whenever possible.
What is included in every rental?
All packages include professional setup, breakdown, and delivery (within 20 km of Downtown Vancouver for free; beyond that $1.70 CAD per km, one way, unless the package total exceeds $1,990 CAD — then delivery is free). You also get an online gallery of all photos and unlimited sessions. Specific add-ons like prints, props, and premium backdrops vary by package. Please check each service package for detailed inclusions, and don’t hesitate to ask — we respond within 5 minutes.
Do you serve areas outside Vancouver?
Yes! We serve all of Metro Vancouver, including Vancouver, Burnaby, Richmond, Langley, Delta, Surrey, and Coquitlam. Free delivery applies within a 20 km radius of Downtown Vancouver (including North and West Vancouver). For locations beyond 20 km, delivery costs $1.70 CAD per km, one way.
What is the minimum rental period?
Our minimum rental period is 2 hours, included in the base package price. Additional hours are $100/hour, with a 75-minute buffer between events if needed.
Can I customize the photo template?
Absolutely. We offer pre-designed templates for weddings, birthdays, corporate events, and seasonal themes. You can also request a fully custom design for an additional $75 — included transparently in your quote.
Do you provide backdrops?
Yes! We offer a wide selection of premium backdrops, including sequin walls, flower walls, balloon garlands, and custom branded backdrops for corporate events.
Can I order newspapers, magnets, or keychains before the event as personalized gifts?
Yes! We create custom orders starting from 9 magnets or keychains, and the necessary number of newspapers for your event. Setup and design costs vary depending on complexity ($25–$75 per product).
Will there be a discount if I book 2 or 3 services?
Yes! We offer a 20% discount when you book a second service (for example: photo booth, Insta Magnets, or Cotton Candy). If you book a third service, you get a 30% discount. Discounts do not apply to add-ons like props or premium backdrops. We want your celebration to be perfect while staying within budget!
Can you give me a better deal than other companies?
Absolutely! We can consider your proposal and find the best solution for you. We can offer additional discounts, a luxury photo zone, or even a free service like Video Guest Book. Just let us know what you need, and we’ll make it happen — better and more cost-effective than anyone else.
What is your cancellation policy?
We understand plans can change. Please refer to our Terms of Service for full details on cancellation and refund policies, or contact us directly to discuss your situation.